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Meet our Staff
Our Training and Quality Control Program
Our Location How to find Us
Local Phone # 301-262-6012
For our long distant customers 1-888-787-8827
E-mail us info@porcelaintubs.com
Physical Address
5710 Woodcliff Rd.
Suites office #103 and warehouse #104
Bowie, Maryland 20720
Mailing Address
Po Box 180
Bowie, Maryland 20719
Fax Line
301-262-3817
Customer Service and Satisfaction Manager: Jennifer Keller 301-262-6012 ext. 100 or E-mail jkeller@porcelaintubs.com
Mission Statement
Our responsive team of experienced industry professionals reinforces our commitment to “Exceeding our Customer Expectations & Needs”
Vision Statement
“Exceed Customer’s Expectations and Needs.”
Porcelain Tub Restorations will drive to continually promote “Environmentally-Friendly” products through continuous product innovation, improvement and application; supported by a work environment that promotes honesty, integrity, loyalty, and personal growth. Porcelain Tub Restorations commitment to excellence will insure an economically successful business for our customers, employees and local community.
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Meet our Staff with a combined experience of 126 years Refinishing!
How do you know your Bathtub Refinishing Technician is not only Skilled but also Prideful in their Profession?
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Jennifer (Burns) Keller
Vice President
Customer Service Manager
Office Manager
Accounts Manager
HR Manager
Pay Roll Manager
Accounts Payable Manager
Bookkeeper
Started Bathtub and Tile Reglazing in 1995 as a Technician
Company Dog Walker
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301-262-6012 ext 100 or Email jkeller@porcelaintubs.com
 
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LJ / LaJon
General Manger Right & Left Hand Man
Ware House Manager
Fleet Manager
Trainer
Safety Officer
Quality Control
Estimator
Started Bathtub and Tile Reglazing in 2000
Ask LJ about his rental property near the beach in N. Carolina should you be heading that way.
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301-262-6012 ext 102 or Email lpryor@porcelaintubs.com
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Ramona
301-262-6012 ext.105 or Email info@porcelaintubs.com
CustomerCare, Dispatching
Estimator
Incoming calls
Questions answered
Dispatching
Started in 2005
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Brian
Quality Control Manager
Fixes our boo boo’s (nobody’s perfect)
Trainer
Bathtub and Tile Reglazer
Estimating
Custom Shop work
Safety Officer
Respirator Inspection Officer
Fleet Safety Officer
Started Refinishing in 2005
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Hector
Residential Reglazer
Fluent in English, Spanish
Started Reglazing in 2000 Bathtub and Tile Reglazer
Hector brings to the table a Great work ethic and years of experience. Ask Hector about his beloved parrots.
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Willie
Residential Reglazer
Bathtub and Tile Reglazer
Refinishing since 1998
Started Reglazing for us in 2009
Wille has many years as a refinisher in the automotive field. I see him taking to bathtub refinishing quite naturally with his strong work ethic |
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Marlon
Residential Reglazer & Tiler
Fluent in English, Spanish
Started Reglazing in 2005 Bathtub and Tile Reglazer
Marlon is quickly gaining the reputation for getting the hard jobs done, a real work horse and smart guy.
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Jay
Residential Reglazer & Tiler
Started refinishing in 2004. Hard working and thoughtful technicain. Count on Jay to give you a great looking job. After work you'll find Jay turning wrenches on cars, or with his friends... a real social butterfly
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Wayne
Residential Reglazer
Wow... Wayne's comes to refinishing like a duck to water, a real natural Started refinishing in 2010 and quickly joined the Residential dept. Wayne loves fishing and you can find him near the water when he's not working.
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Commercial Reglazers
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Dennis (DJ)
Started Reglazing in 2004 Bathtub and Tile Reglazer
DJ brings to the table years of experience. When not refinishing bathtubs you can find DJ on the water catching fish with his 4 boys. He is presently studying to be a home inspector and hopes to be a boat captain one day.
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Ron
Been Refinishing since 2005 enjoys weight lifting & personal training. A good family man Ron spends his free attention taking care of his handicapped daughter.
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Sarah
She's been a great catch started with us early in 2010 and has picked up our trade really quick. She's also an all around help, being in the field or the shop and has been super helpful in the office. Keep up the great work Sarah
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Oscar
Started with us in 2010 another great catch. I expect to see Oscar in the residential department soon!
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Carl
Started with us in 2010 another great catch. I expect to see Carl in the residential department soon!
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Paul Burns
President
Marketing
Research and Development
Custom Shop work
Trainer
Estimator
Safety Officer
Trouble Shooter
Web Master
IT Manager & Repair
Employee Hiring
Maintenance Repair
Building Condo Association Treasurer
Head Cook & Bottle Washer
Started Refinishing in 1982 and 1988 as a Bathtub and Tile Reglazer
1995 Awarded Home Improvement Contractors
License # 42004
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301-262-6012 ext. 101 or Email pburns@porcelaintubs.com
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Bio:
A change in my career in 82, I started working as an Auto Painter. At About the same time I started doing Home Improvement in the evenings and weekend to supplement my income. I worked my way up to head painter at a local shop. In 1988 the job ended with a change in management and I found myself in need of a work.
I took a job repairing bathtubs and with my background, I started as their Residential Technician. After a year working for them, I started Porcelain Refinishers, doing bathtub & tile refinishing and home Improvements for another 7 years. During that period I received my Contractors Home Improvement license and in 1995 incorporated as Porcelain Refinishers Inc. DBA Porcelain Tub Restorations, began training to expand the company.
Today I am very proud of what I and Jennifer (My better half :) have built. The challenges of running a successful business has been very gratifying to me. I look forward to the new technologies that are happening with the advent of UV Coatings and just how green we can go to reduce our waste and using environmentally friendly techniques.
Our Training and Quality Control Program
I prefer to work with new hires that show the proper attitude, right ethics, mechanical, artistic background and train them to our work habits and quality. Once they are comfortable and doing consistent work they start in our commercial division and only the ones who show consistent high quality and pride are kept. With experience, they can move into our residential department.
Our new hires spend two weeks in our Training Stations, learning how to mask, protect, repair and Reglaze a Bathroom. Over and Over again, as they become comfortable with the equipment, material and techniques of Reglazing. The second week is for advanced repairs. Such as using fiberglass for rust out repairs, plumbing repair and cracked fiberglass repair.
During the first week, they generally get 10 tubs reglazed.
Practice makes for Perfect.
Here we are towards the end of the first week. Starting to look, pretty good.
Two training stations, both are in use today.
It was fun to watch as I told them; I would only keep the best one. Boy did that motivate them.
They both had such a great attitude and improved skills by the end of the week, I kept them both.
Getting some feed back from LJ on the last spray job. Every reglaze is critique, for consistency and proper application and quality. Each day we saw improvement.
WOW! Final Exam day. Good work guys A+
Now…. tape it up for chemical stripping and
DO IT AGAIN!
No Graduation until we get four perfect jobs in a row.
Completing the initial training is only their license to learn. Next phase is a month with an experienced Reglazer, supervising them while they do real jobs in our commercial division. Here they start to get a handle on setting up a job for a successful outcome.
There are many idiosyncrasies in Bathtub and Tile Reglazing. That must be observed and learned. With repetition and understanding, come productivity, efficiency and quality.
Once the field supervisor cuts them loose, they are observed daily by Quality Control until the new technician and us, are all comfortable they can handle what’s thrown at them.
Any new problems they encounter can now be addressed by phone or a quick trip to their location for assistance. By the end of one year with us they will have between 500 & 600 hundred reglazing jobs under their belts.
Well on their way to becoming Professional Refinishers, generally it is a least a couple of years before they will ever see a Residential Job. Unless they come to us with real world, experience and can demonstrate that skill to us.
Therefore, the question of will you get a professional Refinisher when you call Porcelain Tub Restorations is most definitely a Yes! They will have had thousands of Bathtub refinishes in their resumes.
All of my technician’s are professionals, fully trained, have background checks and paid professional wages. After all, it is as if we are spraying a small car in your home. The skill to spray a beautiful, smooth coating, no dry areas or runs, free of debris and without surface defects while not damaging your home is after all a skill and without pride, work will never come.
You do not want an amateur or a corner cutting company doing your job, using cheap help and using low quality materials, that is the only way to charge less.
In all my years of training and hiring, I have only hired a couple of refinishers from another company. All the others could not deliver anywhere near a decent job, showed poor work quality, poor chemical handling habits and poorly maintained equipment.
The last Residential Reglazer I interviewed from another company (franchise) was paid $12.00 per hour. Hardly professional wages and the quality of his demo reflected it, and no, I did not hire him.
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Our location
Porcelain Tub Restorations Bathtub and Tile Refinishing
Conveniently located between Washington DC & Baltimore an easy access to parts of N. Va.
Porcelain Tub Restorations
5710 WoodCliff Rd. #103
Bowie, Maryland 20720
301-262-6012
1-888-787-8827
Fax 301-262-3817
Our Office and Showroom is in Suite #103
Warehouse and Shop are in Suite #104
Bring drop offs and deliveries to the rear of #104 if locked come to #103 rear door during working hours. Thank you!
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